The care of our residents is paramount. We are primarily concerned with ensuring that the highest standard of individual care is provided for each resident. Along with our trained staff, our facilities and our services, we have a residents charter and a quality standards statement to ensure high standards:
quality standards statement
Residents at Elton Lodge are assured of the rights that are listed in the document "Quality Care: A Charter of Rights for People Living in Care Homes" which was drawn up by the registered charity Age Concern. These are:
- The right to be fully involved in and informed about the assessment of individual needs and continuing personal and nursing care plan.
- The right to retain personal independence and choice, including the right o care for themselves.
- The right to have personal privacy respected, including mail belongings and affairs.
- The right to have cultural, religious and emotional needs respected.
- The right to have social and political needs accepted and respected.
- The right to mix with other people in the community whether by going out of the home or inviting friends in.
- The right to expect staff to have appropriate skills and display sensitive care so as to achieve the highest quality of life.
- The right to choose his/her own General Practitioner and Dentist, and the opportunity to consult them in private.
- The right not to be moved without full consultation.
- The right to have full information on how to gain access to statutory complaints procedure and to be represented by friends or advocate if they so wish.
- The right to information and consultation on decisions affecting the welfare including daily living and to participate in any discussions on proposed changes.
Additionally, the manager, proprietor and staff hold regular meetings to discuss resident care and ensure that the highest standards possible are being met. Any staff member is free to attend this meeting and offer suggestions for improvement.
our resident's charter
Residents at Elton Lodge have the right to:
- Dignity – to be respected by staff for their beliefs and choices of lifestyle and in all circumstances.
- Confidentiality in all matters, personal and medical and protection of interests, social and legal.
- Freedom of movement and activity, subject only to safety.
- Freedom of choice so far as is practical.
- A homely, safe environment.
- Feel an be treated as a valued member of the small community of the home.
- Have visitors whenever and wherever wanted.
- Associate with others and build up relationships, both inside and outside the Home, have spiritual, emotional and physical needs met and respected.
- A high standard of care, be given details of medical condition on request, to have a key worker and to choose own doctor etc.
- Be consulted on all aspects of living in the home and care and have the right to say "no".
- Go to bed at the chosen time and a lie-in and breakfast in bed.
- Have free and easy access to the manager, proprietor and inspectorate, and to have complaints taken seriously and dealt with promptly and fully.
Elton Lodge is registered with the Care Quality Commission
and the Registered Nursing Home Association